General conditions for using the services provided by the merchant
I. General conditions
1. This document contains the General Terms and Conditions according to which TEGLICH .EU. provides services to its users through this site located on the TEGLICH.EU domain.
These terms are binding on all users. The user agrees, fully accepts and undertakes to comply with these General Terms and Conditions by clicking on any link or button located on the TEGLICH.EU page or by paying and using paid services offered by us.
II. Order of goods
2.1. The products found on the TEGLICH.EU website do not constitute a legally binding offer, but rather a demonstrative online catalog describing the Merchant's product line.
2.2. The order is placed in the following order:
The user places the selected items in the "shopping basket". By pressing the "buy the selected" button, the User agrees and undertakes to purchase the goods placed by him in the "shopping basket".
, In order to receive the order, the User is obliged to indicate correct data: e-mail, address for delivery of the goods, two names and a contact telephone number, to express agreement with the General Terms and Conditions and Privacy Policy for the needs of personal data processing.
The Merchant confirms that the order has been received and accepted at the e-mail specified by the User, with which the contract is considered to have been concluded.
III. Delivery
3.1. The trader confirms by e-mail or by telephone his readiness to deliver the goods. After confirmation of readiness for delivery, the goods are handed over to the courier, with which the Merchant is released from the risk, which is transferred to the courier. The merchant is not responsible for any delay in the event that the delay is due to a courier or other supplier.
3.2. The delivery is made to the exact address specified by the User or to the office of the courier company in the relevant town.
3.3. The user is obliged to provide access and conditions for delivery of the goods to the specified address, within the specified period or to visit the specified office of a courier within the specified period. Otherwise, the Merchant is released from
the obligation to perform the requested delivery. In such a case, the Merchant may refuse the User's next order.
3.4. If incorrect or incorrect data, address, contact person, telephone number are specified when submitting the request, the Merchant is not bound by any obligation to fulfill the order.
3.5. The goods are handed over to the User personally or to a third party after signing the accompanying documents. A third party is any person, other than the User, who accepts the goods upon delivery to the address specified by the User. The goods must be inspected immediately after delivery, and the presence of possible defects and damages must be reported immediately to the Merchant.
3.6. In case of unjustified refusal to receive the goods, the User must pay the costs of delivery and return of the goods. In the event that the User is not found within the deadline for delivery to the specified address or access and conditions for delivery of the goods are not provided within this period, the Merchant is released from his obligation to deliver the goods requested for purchase.
IV. Prices and payment.
4.1. The prices indicated on the site are final with VAT included and do not/include packaging and transport to the office of the Courier Company. Payments will be made in Bulgarian levs. The price of the Courier service is fixed within the Republic of Bulgaria. In the event that the goods are sent outside the territory of the Republic of Bulgaria, the user must pay all customs, etc. export related charges.
4.2. Payment for the ordered goods can be made by cash on delivery - payment in cash to the courier upon delivery. The payment amount includes the value of the goods + the value of the courier service.
V. Complaints and Returns
5.1. The user has the right to a complaint in case of non-compliance of the goods with the agreed between the parties under the sales contract, expressed in:
the presence of defects that significantly reduce its price or its suitability for ordinary or contractual use. Complaints are submitted within 5 working days after receipt of the goods by the User by sending a message to the Trader's e-mail. In the case of a complaint approved by the Merchant, the same shall refund the User the price paid within 5 working days, starting from the day on which the Merchant received the returned goods. The user is obliged to return the goods within 7 working days to the trader in the condition in which he received them upon delivery.
5.2. The return of the goods by the User to the Trader in cases provided for by law or other regulatory act can be carried out within 7 days, counted from the date of receipt of the goods by the User until the date of delivery to
the goods to the return courier. The user is obliged to return the goods in an undamaged commercial condition - not damaged, scratched, used or installed, as well as with preserved original packaging and consumables.
The amount paid for the goods is refunded by the Merchant to the User's bank account indicated by the latter within 5 working days from the date of return at the Merchant's warehouse and subject to compliance with obligations
by the User specified in this point. The User returns the goods to the Merchant's address specified in the return form. The costs of returning goods are borne by the User.
5.3. Replacement of goods received by the user can be carried out by mutual agreement of the Merchant and the User, expressed in the exchanged correspondence via the e-mails of the parties. When exchanging goods, the User is
obliged to return the replaced product in an undamaged commercial condition - not damaged, scratched, used or installed, as well as with preserved original packaging and consumables. The new goods are sent to the User
after receiving the original goods from the Merchant. In case of a higher price of the original goods, the Merchant returns the difference to the User within 3 days of receiving it back, and in case of a higher price of
the newly delivered goods, the User pays the difference upon receiving it by cash on delivery. The User returns the original goods to the address of the Merchant indicated on the return form. Replacement costs
the goods in both directions are at the expense of the User.
5.4. Warranty conditions - the warranty for the purchased product is a 6-month commercial warranty, starting from the date of receipt of the product by the User. The rights under the commercial guarantee are exercised at the Merchant's e-mail address,
and the User undertakes to present the product on which a complaint is made, the documents with which he received the goods, a completely filled out warranty card in the original, signed and stamped by the Merchant at the Merchant's address. The warranty is not valid in the presence of incomplete data in the warranty card, including deleted, missing or corrected data; lack of identifying data on the product; improper operation, including improper charging or connection to the electrical network, performed contrary to the instructions for use, as well as in case of physical breakage, improper use or maintenance. In case of a valid complaint by the Merchant within the warranty period, the Merchant will replace the product with a new one of the same type, and if there is not one with another one with similar parameters, within 7 days of approving the complaint. In the event that the Merchant cannot replace the goods, he owes the User a return of the sales price, within 7 days of approving the claim to the bank account specified by the User. The trader does not owe compensation to the customer in the event of a valid complaint for the period during which the product cannot be
used by the User.
The merchant is not responsible for possible damages during the transportation of the goods during its exchange.
VI. Rights and obligations of the user
6.1. The user has the right to view and order the advertised goods on the TEGLICH.EU online store.
6.2. The user has the right to be informed about the status of his order.
6.3. The user is obliged to pay the price of his order according to the method announced on the TEGLICH.EU page.
6.4. The user undertakes to provide an accurate and valid telephone number, delivery address and e-mail address, to pay the price of the goods, to pay the costs of delivery and to ensure access and the possibility of receiving the goods.
VII. Rights and obligations of the merchant
7.1. The merchant undertakes to deliver the goods requested for purchase on time, to check each item before it is sent (if this is possible without damaging the integrity of the packaging) or to inform the User of
other circumstances concerning his order.
7.2. The merchant reserves the right to refuse delivery of a requested order in the event that the goods are not available. In case of inability to deliver the ordered goods, the Merchant shall notify the User of this circumstance within 5 days by sending a message to the e-mail address or telephone number specified by the User.
7.3. The Merchant collects and uses the information about the Users to improve the services offered and in accordance with the Privacy Policy in relation to the processing of personal data.
7.4. The merchant is not responsible for failure to fulfill his obligations under this contract in the event of circumstances that he was unable to foresee and/or was not obliged to foresee, including cases of accidental
events, events beyond its control, problems in the Internet network.
7.4. The merchant is not responsible for failure to fulfill his obligations under this contract in the event of circumstances that he was unable to foresee and/or was not obliged to foresee, including cases of accidental
events, events beyond its control, problems in the Internet network.
7.5. The TEGLICH.EU online store, as well as all the information published on the site, is the property of the merchant IZIMARK EOOD.
7.6. All prices presented on the website/online store are in Bulgarian leva and are valid only at the time of their publication. TEGLICH.EU reserves the right to change them at any time without notice. Prices for online orders confirmed by TEGLICH.EU are final and not subject to change. The prices shown on the website/online store are final and include all taxes and fees, excluding handling and shipping costs - listed separately, if applicable. Decoration is not included in the price
VIII. Personal data
8.1. The trader processes the user's personal data in order to fulfill his obligations as a party to a contract for the sale of goods or services. In certain cases, in order to fulfill the Merchant's obligations under the agreements
contracts or legal ones, it is necessary or the Merchant will be obliged to disclose personal data provided by the User to transport, courier companies, etc. or before competent authorities. The Merchant takes precautions to protect personal data from loss, theft and misuse, as well as from unauthorized access, disclosure, alteration or destruction.
IX. Final provisions
9.1. In case of non-compliance with these General Terms and Conditions, the Merchant reserves the right not to accept, not to deliver or to terminate deliveries to the given User.
9.2. The Merchant may periodically update these General Terms and Conditions. In the event of a change to the same, a notice to that effect will be published on the Site, as well as the updated General Terms and Conditions.
9.3. All disputes between the parties shall be resolved in a spirit of understanding and goodwill. In the event that this is not achieved, disputes will be referred to the competent court at the place of registration of the Merchant, in accordance with Bulgarian legislation.
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