Complaints and returns
1. The user has the right to a complaint in case of non-compliance of the goods with the agreed between the parties under the sales contract, expressed in:
the presence of defects that significantly reduce its price or its suitability for ordinary or contractual use. Complaints are submitted within 5 working days after receiving the goods from the User by sending a message to the Merchant's e-mail. In the case of a complaint approved by the Merchant, the same shall refund the User the price paid within 5 working days, starting from the day on which the Merchant received the returned goods. The user is obliged to return the goods within 7 working days to the trader in the condition in which he received them upon delivery.
2. The return of the goods by the User to the Trader in cases provided for by law or other regulatory act can be carried out within 7 days, counted from the date of receipt of the goods by the User until the date of delivery to
the goods to the return courier. The user is obliged to return the goods in an undamaged commercial condition - not damaged, scratched, used or installed, as well as with preserved original packaging and consumables.
The amount paid for the goods is refunded by the Merchant to the User's bank account indicated by the latter within 5 working days from the date of return at the Merchant's warehouse and subject to compliance with obligations
by the User specified in this point. The User returns the goods to the Merchant's address specified in the return form. The costs of returning goods are borne by the User.
3. Replacement of goods received by the user can be carried out with the mutual consent of the Merchant and the User, expressed in the exchanged correspondence via the e-mails of the parties. When exchanging goods, the User is
obliged to return the replaced product in an undamaged commercial condition - not damaged, scratched, used or installed, as well as with preserved original packaging and consumables. The new goods are sent to the User
after receiving the original goods from the Merchant. In case of a higher price of the original goods, the Merchant returns the difference to the User within 3 days of receiving it back, and in case of a higher price of
the newly delivered goods, the User pays the difference upon receiving it by cash on delivery. The User returns the original goods to the address of the Merchant indicated on the return form. Replacement costs
the goods in both directions are at the expense of the User.
4. Warranty conditions - the warranty for the purchased goods is a 6-month commercial warranty, starting from the date of receipt of the goods by the User. The rights under the commercial guarantee are exercised at the Merchant's e-mail address,
and the User undertakes to present the product on which a complaint is made, the documents with which he received the goods, a completely filled out warranty card in the original, signed and stamped by the Merchant at the Merchant's address. The warranty is not valid in the presence of incomplete data in the warranty card, including deleted, missing or corrected data; lack of identifying data on the product; improper operation, including improper charging or connection to the electrical network, performed contrary to the instructions for use, as well as in case of physical breakage, improper use or maintenance. In case of a valid complaint by the Merchant within the warranty period, the Merchant will replace the product with a new one of the same type, and if there is not one with another one with similar parameters, within 7 days of approving the complaint. In the event that the Merchant cannot replace the goods, he owes the User a return of the sales price, within 7 days of approving the claim to the bank account specified by the User. The trader does not owe compensation to the customer in the event of a valid complaint for the period during which the product cannot be
used by the User.
The merchant is not responsible for possible damages during the transportation of the goods during its exchange.